Read up on the latest security alert from Visa about fraud attacks targeting call center chat and non-voice channels.
Click here to download the report from Visa.
Or, take our word for it:
The rise of chat and non-voice channels for customer services can leave your organization at risk for vulnerabilities fraudsters can (and will) exploit. While these services can significantly improve your customers’ experience, it’s key that they never put payment data at risk.
Vet all your third-party providers of chat and non-voice channel support for payment processing. If your chat solution supports payments, be sure that it’s PCI DSS compliant and registered as a Visa Service Provider.