Q: What is a chargeback? A: A chargeback is an activity that occurs when a cardholder disputes a transaction on their card account through their issuing bank. A chargeback can occur for a number of reasons including but not limited to: defective merchandise recurring payment was not stopped as agreed fraud During the chargeback [...]

PCI Compliance


Q: What is PCI Compliance and why do I have to do it? A: PCI stands for Payment Card Industry. PCI DSS, often referred to as PCI compliance, is the Payment Card Industry Data Security Standard. PCI DSS is best summed up as card protection. It’s the standard anybody who touches card data in [...]

Account Access & Reconciliation


Q: Why do I need access to both PaymentSpring Gateway and Transaction Summary? A: PaymentSpring Gateway is the engine behind your software solution that runs payments and collects your transaction information. Transaction Summary includes transaction information and processing fees. Basically, you access your monthly statement via Transaction Summary and use PaymentSpring Gateway to watch [...]