Support

Tokenization

2018-10-15T15:19:23+00:00

PCI compliance territory? Gross, we’d never make you go there. We’re darn happy the regulations exist though, and we utilize tokenization to stay compliant and keep your donor/customer info secure. Check out this quick tokenization tutorial video to learn why it’s such an important security safeguard in the payment Gateway. Here are the [...]

Tokenization2018-10-15T15:19:23+00:00

Our Compliance Level

2018-08-01T09:47:26+00:00

Looking for a partner in payments compliance? PaymentSpring is a certified, level 1 PCI service provider. That means we undergo the scrutinizing (for good reason) annual audit performed by a Qualified Security Assessor (QSA), and our Attestation of Compliance is available to our current clients at any time upon request. We take this security responsibility [...]

Our Compliance Level2018-08-01T09:47:26+00:00

PCI DSS Overview

2018-08-01T09:47:13+00:00

The Payment Card Industry Data Security Standard (PCI DSS) is a proprietary information security standard for organizations that handle branded credit card data. So, when you donate to a great cause or pay for a cool product/service using Visa, Mastercard, AMEX, etc., the nonprofit or business has a legal obligation to keep your financial [...]

PCI DSS Overview2018-08-01T09:47:13+00:00

Getting Started with Mobile

2018-08-01T09:46:57+00:00

Getting started with the PaymentSpring mobile payments app is easy: Download our free payment mobile app via the App Store and Google Play Store. Request your free mobile swipe device from our support team (additional swipe devices can be purchased for $20 each). Sign in to your payment dashboard. Connect your mobile swipe device to run credit cards [...]

Getting Started with Mobile2018-08-01T09:46:57+00:00

Meet Your Mobile App

2018-08-01T09:46:37+00:00

Businesses of all types rely on PaymentSpring Mobile to not only provide an on-the-go payment solution but to do so in a way that works with their online payments—not against them. One dashboard rules it all, and we’ve created a quick “meet your mobile app” video to show you the ropes. Note, you’ll need [...]

Meet Your Mobile App2018-08-01T09:46:37+00:00

Reporting

2018-08-02T13:43:10+00:00

Access your data whenever you need it. Available reports include:Transaction Report: A list of your payments and refunds within the chosen date range.Batch Report: Total transaction amounts and details within the chosen dates.Subscription Report: Total transaction amounts and details about subscriptions that were billed on the selected date.Additional reporting tip: Turn any search result in [...]

Reporting2018-08-02T13:43:10+00:00

Unsubscribe a Customer

2018-08-01T09:45:29+00:00

If and when you need to remove a donor/customer subscription, visit the customer detail page to get started. Then: Tap “Customers” in the navigation menu on the left. Find the customer who needs unsubscribed. Select the “Subscriptions” tab and select the plan/subscription you wish to unsubscribe. Tap “Unsubscribe” to finish the job. After unsubscribing, [...]

Unsubscribe a Customer2018-08-01T09:45:29+00:00

Handle Failed Subscription Payments

2018-08-01T09:45:19+00:00

Well, shoot. A donor/customer payment failed. We’ll go ahead and note that for you in the plan’s email report. So far, it’s been working out well for us to let you decide how to handle a failed payment on a case-by-case basis. Feel free to give the charge a second try in our virtual terminal, [...]

Handle Failed Subscription Payments2018-08-01T09:45:19+00:00

Renew an Expired Subscription

2018-08-01T09:45:07+00:00

Welcome a donor/customer back to the fold! Renewing a subscription is a lot like creating a new one. Well, it’s exactly like creating a new one, so go back up and check out those instructions. Remember: One customer. One subscription.

Renew an Expired Subscription2018-08-01T09:45:07+00:00

Create a Subscription

2018-08-01T09:44:50+00:00

Who doesn’t love receiving a recurring donation or payment, am I right? Plans and subscriptions work together to set this up for a donor or customer. Before you can schedule a recurring payment, you must create a subscription. So, get on it:Log in to dashboard.paymentspring.com.Tap “Subscriptions” in the navigation menu on the left.Tap “Create Subscription” in [...]

Create a Subscription2018-08-01T09:44:50+00:00