Handle Failed Subscription Payments

Well, shoot. A donor/customer payment failed. We’ll go ahead and note that for you in the plan’s email report. So far, it’s been working out well for us to let you decide how to handle a failed payment on a case-by-case basis. Feel free to give the charge a second try in our virtual terminal, charge the card number directly or wait until the next billing cycle to fire off another go at it.

Loud & clear: We will never take it upon ourselves to double charge your donor/customer on the next billing cycle or cancel his/her subscription due to a failed transaction.

2017-08-22T17:52:03+00:00