Refund a Payment

Refunds happen—and when they do, it’s important to get it right the first time. This three-step process begins after a charge has been made. It can transact partial or full refunds.

  • Click “Payments” in the navigation menu on the left.
  • Find the payment you need to refund and click it.
  • Navigate to the “Refund” tab.
  • Type in the refund amount and click “Refund.”

Please note: the total amount of all refunds on a payment cannot exceed the amount of the initial charge.