Refunds happen—and when they do, it’s important to get it right the first time. This three-step process begins after a charge has been made. It can transact partial or full refunds.

• Click “Payments” in the navigation menu on the left.
• Find the payment you need to refund and click it.
• Navigate to the “Refund” tab.
• Type in the refund amount and click “Refund.”

Please note: the total amount of all refunds on a payment cannot exceed the amount of the initial charge.